Frequently asked questions

Find out more about us!

We always openly share information about us and our services. Transparency is fundamental to building trust with our users. We are committed to providing clear and detailed information regarding our operations, including our rental process, pricing, and safety measures. Additionally, we understand that many users have concerns or questions regarding their experience with electric scooters. Therefore, we are more than willing to address these common worries and provide the necessary information to ensure a smooth and enjoyable experience for everyone.

• 1. How do I book an electric scooter?

To book an electric scooter, download the QuickScoot app, select the nearest scooter, and follow the instructions to complete the booking.

• 2. What documents are required to rent a scooter?

You will need an ID and a valid driver's license or another form of identification to rent a scooter.

• 3. What is the cost of renting an electric scooter?

The rental cost depends on the duration for which you rent the scooter. We typically charge by the hour, as specified in our app.

• 4. In what areas can I rent a scooter?

You can rent a scooter in designated zones that cover major parts of the city. More details are available in our app.

• 5. How can I return the scooter?

You can return the scooter at the designated parking zones indicated in the app. Be sure to complete your rental in the app as well.

• 6. What is the maximum speed of the electric scooter?

The maximum speed of our electric scooters is 25 km/h, making them safe and convenient for urban commuting.

• 7. Can I rent a scooter for a longer duration?

Yes, we offer long-term rental rates that provide better options for users planning extended rides.

• 8. How can I contact customer support?

You can reach our customer support through the "Help" section in the app or by calling the number provided on our website.

• 9. Can I rent an electric scooter if I do not have a driver's license?

Unfortunately, you need to have a driver's license or another valid form of identification to rent our scooter.

• 10. Can I use the electric scooter in rainy weather?

It is recommended to avoid using scooters in heavy rain or slippery conditions for your safety.